Promise or offer a set of standards which your company is capable of meeting. Customers trust you and your employee’s words. It’s your responsibility to honor what you have Offered, even if you jump into a loss.
Understand the power of “word of mouth” most brands are promoted by the word of mouth. Your satisfied customers can promote your business more than any advertising or promotional program could do.
How do I manage online reputation?
Go an extra mile to support your customer. Every time your customer seeks your help Look at these as opportunities, not interferences. They’re memorable. Customers like to talk about the times when someone did something special for them and will go out of their way to mention it in the reviews.
Even 1% displeased customers can ruin your reputation, 99% satisfied customers may not talk about your goodness but the 1% whom you have ignored may is capable of destroying your reputation
Request your clients to rate and review your services. If it’s on your website, the result may not come as expected but if the rating and reviews are on 3rd party sites like movingreviews.org, google my business or on www.movers-worldwide.com it is more likely that new customers will trust your services.
Meet deadlines. “I didn’t have enough time,” may be the top excuse for failing to meet deadlines, as if something beyond our control intervened and caused us to fail. What really happens is that we run out of time — and that’s due to poor planning.
New ideas to improve your Moving Business. Everybody got ideas; then why are ideas not brought out? It is simply because they’re afraid to present them — who will accept? Maybe it’s stupid. But you can take a chance. As long as it is meant to benefit your customer, you’ll be successful
Proper communication, do not keep your customers in the dark, update your client on every move of their shipment. May be a late loading, or a voyage date change, or it could be a port congestion, or any issue which may have delayed your client’s shipment. Make sure you update your client in due course.
Understand your customer’s requirement, meet all that if possible, if that’s not possible tell them openly (it will be much better in writings)
Maintain Good and Reputed agents at the destination, do not let any agent over charge your client. Keep a proper contract which clearly defines what is included and what is excluded,
Offer suggestions so others don’t trip themselves up. “Would it be helpful to look at it this way?” or “Have you considered other possibilities?” Such questions can help rescue someone from stepping off a cliff, from making an unnecessary mistake. They won’t forget it.
Propose a solution if a problem is spotted. Identifying problems is common. but coming up with possible solutions will change your profile.
Step back from more competing prices. Some customers shop around and bargain with more movers, I know people who take quotes from more than 10 or 15 agents, that’s going against any business strategies, some agents may propose cheaper rates than the actual cost. Some clients may go with them, you don’t have to go down to get that job. Stick to your standard of operation. The focus on such business blinding you to the bigger picture, distorting your thinking, and causing you to react in an improper manner. It helps to take a step back so you can see more clearly.
Don’t make excuses. It’s quite simple: the opposite of making excuses is taking responsibility. Either way, there’s a result, one you want and one you don’t.
Avoid having someone remind you. Digital calendars and reminders should eliminate the need for someone to remind you.